# The always-on support department: changelog

> Every published version of `@frontline/support-department`, newest first. Agents always run the latest version (v1.2.0); buyers get each update without doing anything.

- Kit: https://clonekit.ai/@frontline/support-department.md
- Page: https://clonekit.ai/@frontline/support-department/changelog
- Feed (Atom): https://clonekit.ai/@frontline/support-department/changelog.xml

## v1.2.0 · 2026-09-29 · latest

Customers can now rate their support, and you get a weekly product report built from real tickets.

### Added
- Satisfaction surveys sent at verified closure or one business day later, your choice.
- A weekly product report in Metabase with three recommendations backed by ticket evidence.

### Improved
- QA now scores every conversation and keeps reviewers' scores consistent with each other.

## v1.1.0 · 2026-07-22

WhatsApp joins email and chat, and hard cases now go to a person who accepts them.

### Added
- A WhatsApp agent, launched first as a narrow lane that a person supervises.

### Improved
- Hard cases route through n8n by tier, and a person must accept each handoff.

### Fixed
- Refunds and billing changes now always go to a person instead of the agent.

## v1.0.0 · 2026-05-08

First version: email and chat support in Intercom, a versioned answer library and a 60-case test before launch.